Refund policy

Last updated: September 30, 2026

Every PromptThread piece is printed to order just for you. Because nothing is pulled from a shelf, we can't take back items for change of mind or the wrong size. We do stand behind every order: if something arrives wrong, we fix it at no cost to you.

What we cover

We will reprint and reship your item, or refund you in full, if:

• the print is defective (misprinted, smudged, cracked, crooked or wrong placement);
• the item arrived damaged;
• you received the wrong item, color or size (different from what you ordered); or
• your package was lost in transit (tracking shows no delivery after 30 days from shipment).

How to request it

Email hello@promptthread.com within 30 days of delivery with your order number and a clear photo of the issue (and of the label or packaging, for wrong-item claims). You don't need to send the item back unless we ask. Most claims are answered within 2 business days.

What we can't cover

• Choosing the wrong size or color — please check the size chart on each product page before ordering.
• Normal wear, or damage from washing outside the care instructions (wash cold, inside out; tumble dry low; don't iron the print).
• Packages returned to us or lost because of an incorrect or incomplete shipping address entered at checkout. We'll gladly reship to a corrected address at your cost.
• Small variations in color between your screen and the printed garment.

Cancellations

You can cancel or change an order within 12 hours of placing it by emailing hello@promptthread.com. After that, your order may already be in production and can't be changed.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5–10 business days to post it.